4 May 2016

Regulation of Counselling and Psychotherapy in the UK - Why we need it

Update Jan 2025 - this issue resurfaced in 2024. Please read this post for the update in my involvement in raising awareness of the lack of regulation of counselling and psychotherapy in the UK https://www.relationalbest.co.uk/2024/10/i-news-article-on-perils-of-lack-of.html


[PLEASE NOTE THAT A COUPLE OF MONTHS AFTER THIS POST WAS WRITTEN OUR UNSAFE SPACES REPORT WAS DISCUSSED IN PARLIAMENT.]


Followers of my blog will be aware that I have been campaigning for the statutory regulation of counselling and psychotherapy in the UK. Click on my articles link and you will see a number of posts under the heading "Regulation Issues".

Fellow blogger Phil Dore is the author of the blog unsafespaces.com. I made contact with Phil in 2013 whilst I was in the midst of the traumatic ordeal of raising a complaint about the therapist/clinical supervisor I had whilst in training, who abused his position of power with myself and several other counsellors who worked under him. I was relieved that somebody else cared so passionately about making counselling and psychotherapy a safer space and who shared my concern that being struck off a professional body is not enough to stop unsafe practitioners from continuing their unsafe practice unimpeded.


Since going public with my experience I have received a steady stream of enquiries from people who have been abused by their therapist. The current complaints procedures are expensive, daunting, stressful and pretty much useless.


In campaigning for statutory regulation I have approached my local MP Ben Bradshaw who has been very helpful, insofar as he is able. In a letter to Jeremy Hunt, Ben was told: 

“We are not ruling out introducing further compulsory statutory regulation. However any decision to extend… must be based on a solid body of evidence demonstrating a level of risk to the public that warrants the costs imposed…”
Phil Dore and I decided to work together on this and have written the following paper. We have drawn upon existing research and research of our own to demonstrate that there is a need for statutory regulation.


Executive Summary 
An increasing number of people in the UK, many of whom are vulnerable, are accessing counselling or psychotherapy services. However, almost uniquely among mental health professionals, neither counselling nor psychotherapy are subject to a statutory regulator, and neither the terms “counsellor” nor “psychotherapist” are protected titles. Voluntary registers exist, such as the British Association for Counselling and Psychotherapy and the UK Council for Psychotherapy, which have been granted Accredited Register status by the Professional Standards Authority. However, if such registers strike off a practitioner for misconduct, there is no legal requirement for this individual to stop practising.

To find out how many counsellors and psychotherapists continue to practice after being struck off, withdrawal of membership notices were downloaded from the BACP and UKCP websites for a ten year period. Internet searches were then completed to look for business websites for these individuals advertising counselling or psychotherapy services. From these searches, nearly one in four of those struck off during this period by the BACP or UKCP appeared to be still practising. For the UKCP in the latter five years of this time period, every single one of those struck off was continuing to advertise their services as psychotherapists. These included individuals struck off for very serious allegations, including serious sexual misconduct.

A case study is examined of Palace Gate Counselling Service in Exeter. This company was struck off by the BACP in 2014 after the director was found to have committed serious sexual misconduct against two women, a counsellor and a trainee counsellor at the firm who he was seeing for private therapy sessions. In addition, the director and his co-director (both of whom practice as counsellors and clinical supervisors for counselling trainees) were found to have conducted a sustained campaign of harassment and defamation against the two women after they complained. However, the company remained in business, and both individuals remained in their posts as directors and counsellors.

The case was the subject of media attention, including in the Health section of the Mail on Sunday, and a sustained effort was made by local activists to ask organisations not to signpost people to Palace Gate. Despite these efforts Palace Gate continued to be publicised by the NHS, churches and the voluntary sector. The two individuals continue to practice counselling at Palace Gate and in private practice to this day.

From this evidence, it is clear that, from a safeguarding perspective, the current system of accredited registration is a complete failure. It is simply not effective at removing rogue practitioners from the counselling and psychotherapy professions. This safeguarding failure is putting vulnerable people in danger of serious abuse, including sexual abuse.

Opponents of regulation suggest that counselling and psychotherapy are difficult to define, and that if “counsellor” and “psychotherapist” became protected titles, practitioners could avoid regulation by simply changing their job titles. To test this, we surveyed 151 people to ask which professional titles they would look for and accept a service from when seeking treatment for a mental health problem. 64.93% said they would look for a psychotherapist and 60.43% would look for a counsellor. By comparison 50% would look for a cognitive-behavioural therapist and 24.41% would look for a psychoanalyst. For a life coach, this number dropped to 7.09%. This suggests that certain other titles may need to be protected alongside “counsellor” and “psychotherapist”, but also that this need not be an infinite number of titles to have an impact.


The protection of titles would be made more robust if combined with a restriction that only professionals with a protected title can offer psychological therapies for mental disorder. A survey of 50 adverts for counsellors and psychotherapists found that every one of them advertised their services as being for mental disorder. These often included serious and debilitating conditions such as eating disorders, bipolar disorder and obsessive-compulsive disorder.


If the professional titles were protected, and only professionals with protected titles were permitted to offer psychological therapies for mental disorder, a practitioner could indeed avoid regulation by using a different title and not suggesting that they can treat mental disorder. However, these two surveys suggest that if they were to do so, they would incur a serious loss of business and they may find this to be not commercially viable.


It is therefore recommended that:
  • “Counsellor” and “psychotherapist” should become protected titles and these titles should be subject to a statutory regulator.
  • Consideration should be given to also protecting certain other titles, for example “cognitive-behavioural therapist” or “psychoanalyst”.
  • The provision of psychological therapies for mental disorder should be restricted to professionals who have a protected title and are subject to a statutory regulator.

 Download the full report here




6 April 2016

When Someone Strays by Duncan E. Stafford

This post about affairs in monogamous relationships is published with the kind permission of Cambridge based BACP Accredited therapist Duncan E. Stafford and taken from his blog http://therapy-place.org/2016/04/02/when-someone-strays/ which I highly recommend.
Most people – whether through experience or empathy – can understand the range of feelings that go through someone’s mind and body when they discover their partner has, or is currently having, an affair. The event more often than not is experienced as a catastrophe by at least the wronged partner and it is common for all blame for the situation to be
heaped on the straying partner.
From the therapist’s chair, affairs often look rather different. An affair, almost without exception, is actually a specific form of communication. In supposed monogamous relationships the fact that an affair has arisen suggests there might be evidence to support the idea that this is a relationship that has issues – and the underlying issues have probably developed over time. While it is very difficult to look beyond the pain of the immediate situation, couples who find their way to the consulting room tend to be providing themselves with an opportunity to really deal with their immediate and more longstanding problems.
One of the difficulties couples have to overcome when starting work, if an affair is the presenting issue, is avoidance. Avoidance is a strategy that rarely works in relationships and, while I don’t have space to go into any detail about it in this blog, it might be obvious to most people that avoiding an issue doesn’t mean it goes away. Indeed, a wide range of strategies of avoidance gets used between couples. One thing to bear in mind is that avoidance restricts resolution.
If you have discovered that your partner is having an affair, then I suggest you move more slowly with things than you might immediately feel driven to do. If you leave the relationship straight away you limit your opportunity for understanding what has happened and ultimately for your own repair.
Find yourself space. You are unlikely to want to go on sleeping in the same space as your partner for a while, but if you move too far away this is likely to fuel your anger and indignation. Try to reach a civil agreement that can work for a short time about how to use the space in your home.
Seek out some help, but be careful of other people’s moral judgements or advice. Therapists can be useful at a time like this because we don’t have to take sides. We tend to try to open up the picture so that understanding of the situation can be brought to bear, and the non-judgemental position can help make sense of the anger and rage that is commonplace at a time like this.
The process of working things through is actually just as likely to make you a stronger and closer couple than it is to split you up, providing you both want to work on the issues and are happy to look at not just your partner’s actions but also your own. Sadly, not every relationship can be brought back from the brink, but in thinking and talking together it is likely that even the decision to split will bring some positive benefits.
by Duncan Stafford

18 December 2015

A friend's perspective on Depression

A friend, Tim Griffin, posted this on his Facebook page. I want to share it because it is important to talk about it, to understand that we are not alone. He wrote it to communicate with somebody going through a rough time. He gave me his kind permission to do so:

Depression being like an alarm system in our brains - one which is saying to us intuitively that something is not quite right inside and out - the alarm gets louder and louder screaming out that a multitude of things needs to change - it can be a very lonely and distressing experience not knowing what needs to happen which direction to go in and trying to muster the motivation and energy to navigate our way through the fog.... it is a process which is undeniably painful and one that we can no longer ignore - there is no snooze button. Instead we get caught up in the symptoms and anxiety of being lost and disconnected which manifests itself in a number of ways - we learn to cope with the confusion and uncertainty through various distractions, coping strategies and defense mechanisms. Ultimately we are engaged in the same process that a snake goes though in order to shed it's previous skin, so that the alarm bells begin to dampen and we can adjust to our new skin. Settling in takes time as we learn misery still exists... sometimes we miss our old skin and want it back.... We can't go under it, we can't go over it - we've got to go *through* it "smile emoticon

16 December 2015

Is this training organisation looking after their counselling trainees?


I have written to a training organisation* expressing my concerns that they allow their counselling trainees to attain their counselling experience at an organisation that had their BACP membership withdrawn for serious malpractice involving their treatment of trainee counsellors. My concerns are that trainee counsellors are being managed and supervised by individuals who acted disgracefully and not only got struck off the BACP but gave a very strong message that anybody that complains about them will be harassed and bullied.

Please bear in mind that the training organisation was sent a letter of concern to raise awareness in Summer 2014 from a couple of dozen counsellors regarding the issues described.

Here is the message I sent to the organisation's website on 10th November 2015:

I have concerns around (your organisation) allowing students to attain their experience at *redacted* despite extremely disturbing allegations been proven under two separate BACP hearings. I see that you are an organisational member of the BACP so presumably you subscribe to their ethical code. Please would you kindly let me know if you are still allowing your students to gain their experience there and if so I would appreciate your reasoning as I amstruggling to comprehend how this can be deemed safe or ethical. It is my understanding that no other training organisation deems the place suitable for trainee placements in light of the nature of the complaints and the *redacted* response to them.


Thank you Amanda (Williamson)



To which I received (after chasing up two weeks later) the following response on 24th November:


From *redacted* and  *redacted* 
Directors *redacted*
Further to your communication of November 10th
We are not aware of any infringement of BACP ethical guidelines or of acting in disregard to any of BACP findings of misconduct.  If you have any specific concerns please feel  free to take these up with BACP.  We are happy to respond to them if they have any concerns.
It has come to our notice that you have contacted counsellors stating your views concerning our organisation.   To make unfounded allegations on the basis of misinformation is likely to bring your own professional  standards into disrepute – this we would not like to see.  We respectfully request this behaviour ceases.  Once again  please refer  to BACP any concerns about our organisation our associates or volunteers.

I perceived this as being hostile and threatening as well as potentially defamatory. They also had not addressed the clear question being asked. I responded thus:


Dear *redacted* and *redacted*

Many thanks for replying to my enquiry. 

Firstly, I am not quite sure what you mean by stating that I have contacted your counsellors with unfounded allegations. I have not approached any of your counsellors, nor have I made any unfounded allegations. Maybe you are referring to an ex trainee of *redacted* I met at a workshop earlier this year. He approached me and raised the issue of *redacted* knowing that I was a complainant in the *redacted* case. He then told me all the things he thought was wrong with *redacted* as an organisation then told me he chose to sit on the fence in terms of the complaints made against them. I found this to be a bizarre and muddled conversation from him which was certainly not solicited by me. Nor was your organisation mentioned.

If there is anybody else I have allegedly contacted please tell me what this is all about then I can respond to it.

Secondly, I may not have understood your response to my message fully but you don’t seem to have answered the question I asked which is whether you are recommending to your trainee counsellors that they attain their counselling experience at *redacted*. It is of possible concern that a training establishment might be ignoring the findings of a professional body by sending trainee counsellors to be managed and supervised by individuals who have had BACP membership removed twice under two separate hearings. In the process of having their membership removed, the directors of *redacted* had plenty of opportunity to present their case. The BACP gave multiple opportunities for *redacted* to defend themselves and provide mitigation. *redacted* chose to resign membership before the hearing. What a strange thing for someone to do before they have even presented their case.

As I have mentioned above, I have not made any allegations against your organisation and am not sure what you are getting at. I am simply trying to find out what is going on. I would be grateful if you would just answer the questions regarding your trainees and whether they are still being sent to *redacted*.

If this is not the case then I thank you for your kind response and there is nothing further to be raised. If you feel unable to answer then I do have a point of view that I should be able to express. 

My approach to you is to find out the facts so that I do not make any unfounded comments about you. 

In respect of your last comment regarding bringing my professional standards into disrepute I am somewhat confused. I hardly see how asking a simple question to you directly could have this effect. 

In conclusion I would be grateful if you would respond in the spirit of my original question which is one of openness and respect.  I was hoping to find that the concerns that have been expressed to me about you sending trainee to *redacted* were unfounded and did not want to go by hearsay.

This message was sent on the 25th November. I received the following reply on 3rd December:


Dear Amanda

We are aware to a certain extent of your very real difficulties with *redacted*  We feel that how ever awful this was for you we reiterate our view that if you have any ethical  concerns about our organisation, ourselves, our volunteers or associates and evidence to support such concerns the only ethical course of action is to proceed through BACP.  

We hope this is the end of the matter and do not wish to hear or read any  further rumours or inuendos that contradict our 25 years of impeccable ethical practice.

Rumours? Inuendos? Why am I being accused of things I have not done and why are they still refusing to answer the valid question? I have been in consultation with the BACP Ethics Team about this issue and one of the first ports of call in deciding whether to complain about the member is to try and resolve the issue with the member. This is what I am trying to do.

As a member of the BACP I have an ethical duty to report malpractice where I see it. I do not want to go through another complaints process. It was costly in a financial sense as well as a professionally and personally. I have gained nothing other than the knowledge that I have integrity and have contributed towards raising awareness of abusive practice. Believe me I have spent enough time doubting whether the price was worth paying, especially when other professionals, other BACP members, choose to ignore the BACP findings.

The BACP Ethics team were very helpful and put me onto a document entitled "Guidance for trainee placements" a document I very much hope a training organisation who has membership of the BACP would be familiar with. There are a few parts which I think are directly relevant here:


"Two fundamental ethical principles govern the gaining of counselling experience. The first is the safety of both clients and trainees..."


"Trainees will, therefore, normally need a placement in a reputable agency.."

  
I was also sent part of the Ethical Framework to consider (I have highlighted potentially relevant parts):


The Ethical Framework confirms:

Non-maleficence: a commitment to avoiding harm to the client
Non-maleficence involves: avoiding sexual, financial, emotional or any other form of client exploitation; avoiding incompetence or malpractice; not providing services when unfit to do so due to illness, personal circumstances or intoxication. The practitioner has an ethical responsibility to strive to mitigate any harm caused to a client even when the harm is unavoidable or unintended. Holding appropriate insurance may assist in restitution. 
Practitioners have personal and professional responsibility to challenge, where appropriate, the incompetence or malpractice of others; and to contribute to any investigation and/or adjudication concerning professional practice which falls below that of a reasonably competentpractitioner and/or risks bringing discredit upon the profession.

Conclusion
The challenge of working ethically means that practitioners will inevitably encounter situations where there are competing obligations. In such situations it is tempting to retreat from all ethical analysis in order to escape a sense of what may appear to be unresolvable ethical tension. These ethics are intended to be of assistance in such circumstances by directing attention to the variety of ethical factors that may need to be taken into consideration and to alternative ways of approaching ethics that may prove more useful. No statement of ethics can totally alleviate the difficulty of making professional judgements in circumstances that may be constantly changing and full of uncertainties. By accepting this statement of ethics, members of the British Association for Counselling and Psychotherapy are committing themselves to engaging with the challenge of striving to be ethical, even when doing so involves making difficult decisions or acting courageously.

Teaching and training
25. All practitioners are encouraged to share their professional knowledge and practice for the benefit of their clients and to promote awareness of counselling and psychotherapy in the public through providing information and education.
26. Practitioners who provide formal education and training should acquire the skills, attitudes and knowledge required to be competent teachers and facilitators of learning in their subject.
27. Practitioners are required to be fair, accurate and honest in their assessments of their students.
28. Prior consent is required from clients if they are to be observed, recorded or if their personally
identifiable disclosures are to be used for training purposes.
29. All training in counselling and psychotherapy should model standards and practice consistent with those expected of practitioners in the role for which the training is being provided.
30. All trainers and educators in counselling and psychotherapy have a responsibility to protect the standards of the profession. Trainers are responsible for taking reasonable steps to prevent clients being exposed to risk or harm by trainees.
31. Where information is held by more than one person involved in the assessment of a trainee, it
should normally be shared to produce the fairest possible evaluation of the person concerned.
Any confidentiality agreements between trainers and trainees ought to be established in ways that permit the appropriate sharing of information for assessment and the protection of clients.

I have since found out that one of the directors of this training establishment is a friend and colleague of the owner of the struck off agency. One might say that there is a clear conflict of interest here.

I sent my final response on 8th December:


Dear *redacted* and *redacted*

Thank you for taking the time to reply. However, you still haven't answered my question. You have told me that you hope that I will not say anything incorrect regarding your organisation, however, because you haven't answered the question I can only assume that you are still allowing your trainees to attain their counselling experience at *redacted*. As a question of fairness, if I do mention your organisation, I will state that you have refused to answer the question.

As to my professionalism, I have spent a considerable amount of time discussing this particular situation with the BACP ethics team and am very aware of the implications. It is clearly written in the Ethical Framework that we are asked to attempt to resolve any issues directly with the member before raising the issue with the Professional Conduct Department and, as I have learned experientially, making a complaint is a very stressful and expensive process. 

It may be that your apparent hesitation in accepting the decision of the BACP is due to the fact that you have never had sight of the large amount of evidence and supporting statements that were presented to the BACP. If you wish to have sight of these I would be willing to meet with you and show you them (with certain details appropriately redacted). My intentions in doing so are as a matter of safeguarding. There were several counsellors affected by the same pattern of behaviour within the supervisory relationship at *redacted*

Let's see what happens next...

*(Please note that I have redacted the names for now as this blog post is more about the concept of bystanding, colluding and the ethics of ignoring BACP findings.) UPDATE 25th April 2016 - The organisation is the Dartmoor Centre for Counselling and Psychotherapy. I have named them because it would be unfair if this article led to speculation that other organisations were involved in this practice when as far as I am aware, the other local training institutions respect the findings of the BACP.


NB I have been fortunate enough to have had the solid and ongoing support of Catalyst Counselling who have access to legal expertise in the area of defamation law and a lot of experience with dealing with toxic organisations/abusive relationships.


6 October 2015

New Premises from 12th October 2015



I am delighted to have secured a 3 year lease on a pleasant, quiet room on Southernhay. My business address with effect from 12th October 2015 is:

Second Floor
23 Southernhay East
Exeter
EX1 1QL

This map shows the new location, currently marked in red by Google as Bernton Ltd, who are situated on the first floor.



The blue dots indicate the route from my previous North Street premises to the Southernhay premises.

If walking through Princesshay from High St with the Post Office on the right and Debenhams on the left you will come to crossroads with Southernhay West and Barnfield Road. Cross the road twice (which takes you to Southernhay East, which runs parallel to Southernhay West). Turn left at this juncture and 23 is the second door you will pass.

The outside of 23 Southernhay East
Entrance is via intercom so clients will need to press the button by my name in the entrance lobby. I am on the second floor. I will come and meet clients on their first visit to these premises to show the way to the room. There is no waiting area so it is important to arrive at the appointment time and not too early as I will be unable to open the door. I need this unpaid time between clients to write up notes, check for messages, take comfort breaks etc.

For evening appointments, if the main door is closed then please call me on 07917 523494 and I will come down to let you in.

Although I very much like the room at North St and it was my intention to stay there long term, the building situation changed earlier this year and it is no longer a viable long term option. The new premises, however, has the security of a 3 year lease. It is also an exceptionally quiet part of central Exeter and is a very pleasing space.


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